Subject: Complaint Regarding Unsanitary Experience at Arlington Location
Dear babes chicken Management,
I am writing to express my concern about an incident that occurred during my visit to your Arlington location yesterday. While dining with my husband and children, I discovered chewing gum stuck under my salad plate. Unfortunately, I did not notice it until after I had finished my salad and went to grab the plate for another serving. When I picked it up, I felt something sticky, looked underneath, and saw the gum.
I immediately informed our waitress, who only said "sorry." I had to request that all of our plates be switched. My husband and children were already eating, so they finished their meals. We just check the other plates and make sure no more gum or other things. I do not believe the waitress notified a manager at that time, as no one came over. I requested to speak with a manager while paying the bill.
I mentioned to the manager that if the gum had been on the plate during the washing process, it would have fallen off. This leads me to believe that the gum may have come from an employee, as I observed several waitresses and front staff chewing gum, including our waitress.
As long-time loyal customers, we have never had an experience like this before. I hope you take this matter seriously and ensure that proper hygiene and staff conduct are enforced to prevent such incidents in the future.
Sincerely, Flor Zetina